Owner & Investor FAQs
We field questions every day about pricing, leasing, residents, maintenance… you name it! To assist you, we've compiled a list of frequently asked questions, along with our responses, on this page.
If you don't find the answer you're seeking, please don't hesitate to give us a call or click below to speak with us directly.
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How much should my home rent for?
Great question! The potential rent for your property depends on a few factors, including the home's condition, its location, and the rent of similar properties in your area. For a general estimate, we'd be more than happy to assist you with a personalized rental report. Just click here and fill out the form to request a free rental analysis. Then, we'll hop on a call with you and guide you through it, helping you understand what your property could likely rent for. -
How quickly can you rent my Charlotte home?
Renting out your home successfully is all about how much visibility it gets. At Evernest, we combine the strengths of digital marketing with innovative guerrilla marketing strategies to maximize your property's exposure, encourage application submissions, and ultimately secure reliable residents.
Our experience has shown us that it's not about how much time passes, but rather about how many potential residents view your home. That’s why our primary goal is to increase the foot traffic to your property. Currently, our marketing efforts attract over 21,000 unique visitors to our website each and every month. It's this robust traffic that leads to property viewings, then to applications, and eventually culminates in securing a well-qualified resident for your rental property. We're all about transforming visibility of your property into tangible results.
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What are your fees?
We understand that every property owner's needs are unique. That's why we offer a variety of pricing plans tailored to suit different situations. To explore the options and find the one that best fits your requirements, please visit our pricing page. There, you can request a free quote that is unique to your situation. We're committed to providing value-based, affordable solutions for your property management needs. -
What type of properties do you manage?
Our Charlotte property management services are designed to serve a diverse range of properties. We expertly manage single-family houses, inclusive of condos and townhomes. Additionally, we handle small multi-unit properties that do not require onsite management. Whatever your property type, you can trust Evernest to provide superior management services tailored to your specific needs. -
How soon can you start managing my property?
The moment you sign a management agreement and entrust us with your keys, we’ll swing into action to manage your property. Without delay, we arrange a walkthrough of your property. Our goal is to ensure everything is in perfect order and ready for residents. You can be confident that your property transition will be smooth, swift, and professionally managed. -
How can I best reach you?
Getting in touch with us is easy. If you prefer a more personal interaction, feel free to call one of our local offices. The contact information for our Charlotte office can be found on our ''Contact Us'' page. You can also fill out the form on this page to request a call about our services. We're looking forward to hearing from you and addressing your property management needs. -
How much is the security deposit that you charge the resident?
One month’s rent. -
What type of reports do I get and how often?
We believe in transparency and keeping our property owners well-informed, ensuring you always stay updated on your property's status. We’ll deliver an Owner's Statement every second Friday of the month, providing a comprehensive breakdown of collected rent and any maintenance tasks completed on your property. Along with this detailed report, we include copies of all invoices related to maintenance work conducted during that period. Additionally, at the end of each month, you will receive a month-end statement. -
How is rent collection handled?
Our residents receive courteous notifications about upcoming rent dues, fostering a more positive resident-landlord relationship. -
Do I get to see the lease or sign it?
If you would like to see the lease, we can provide you with a copy. The resident signs a lease with Evernest as your Agent. -
Can you put the money directly into my account?
Yes, we make ACH payments directly into owner accounts. We disperse to owners on the second Friday of the month and again on the last day of the month. -
Do you sell real estate too?
We have a dedicated team of agents specializing in successful real estate sales, ready to assist should you decide to sell your Charlotte property. We're committed to providing a comprehensive, seamless service tailored to your unique goals and requirements. -
Are you licensed?
Yes, we are licensed by the State of North Carolina to manage rental property. We also ONLY allow licensed and insured maintenance staff and vendors to work on our rental houses. -
Can I review your management agreement?
Don't hesitate to get in touch with us, whether it's a call or an email to support@evernest.co. We're more than happy to provide you with a copy of our current management agreement, sent directly to your inbox. -
How many properties do you manage?
Evernest presently manages more than 14,000 rental properties throughout the United States. Our reach extends from the bustling cityscapes to the vibrant communities of single-family homes and multifamily units. Entrust your property to us and join the extensive network of satisfied homeowners we serve locally. Let us make property management effortless for you, wherever you are in the area. -
How long have you been a professional property manager?
Established in 2008, Evernest began its journey with a simple mission - managing our own rental properties. As we navigated through the industry, we discerned a significant demand for professional single-family property management. Inspired by this need, we expanded our services to meet the high standards of those who demand excellence, transparency, and meticulous accounting from their property management team.
Our team comprises seasoned professionals who bring a wide range of experience not only from real estate but also from various other sectors. We're not just a team of property managers; we're a collective of industry veterans, battle-tested and ready to exceed your expectations. At Evernest, your property is our priority. 'Contact Us' today and discover the difference our expertise can make for your property management needs.
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How much does Evernest charge for maintenance?
We're proud to have an in-house maintenance team dedicated to keeping your property in tip-top shape. Our charges are based on an hourly rate, in addition to the cost of materials used. For detailed information about our maintenance pricing in Charlotte, please reach out to us at support@evernest.co. We're here to provide transparent and competitive pricing tailored to your property's maintenance needs. -
How much should I budget for maintenance?
The cost of maintenance for your rental property can vary depending on factors such as the age and size of your home. However, a general rule of thumb in the industry is to anticipate annual maintenance costs to be around 1% of your property's value. This estimate, of course, can fluctuate based on the specific conditions and needs of your property. -
Can I choose the resident once Evernest has done the screening?
We uphold a firm commitment to privacy and fairness. As such, we do not disclose any details from a resident's application to property owners. All application approvals are handled internally by our experienced team, adhering strictly to the Fair Housing guidelines. We aim to ensure a fair and equitable process for all involved. -
How do you screen applicants?
Our high-quality resident screening process digs deeper. We gather extensive information on the following; credit check, employment verification, debt-to-income ratios, eviction history check, criminal history check, and previous landlord calls. Our screening process is not just based on a credit score alone, we take a comprehensive look at the overall applicant. Learn more about our resident screening process here. -
Can I do my own maintenance?
We prefer to handle all maintenance, as it provides a much smoother resident experience. In some cases, though, we do allow owners to manage maintenance. Ultimately, this decision is made on a local level by our Team Leaders. You can feel confident in the fact that we can effectively handle all of your maintenance. With our in-house maintenance solution, we’ll take care of you and your property every step of the way. We also give a 12-month warranty on all of our work! -
Where should I buy an investment property?
We'd be delighted to assist you in navigating the Charlotte investment landscape. Simply fill out the form on our brokerage page and we can guide you through picking profitable areas where investors are currently finding success.
Additionally, our dedicated Evernest Community platform holds a treasure trove of investor information that could be invaluable for you. It's a great way to connect with like-minded investors, and it’s 100% free to join, even if you are not yet a client of ours! Don't forget to visit our podcasts page as well, which features interviews with local investors sharing their insights and experiences in the local market.
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Can I rent my property and still keep it listed for sale?
No, unfortunately, we cannot accommodate requests to rent properties that are currently listed for sale. We can help you list and sell the property through our brokerage department or list it for rent. -
Am I better off renting my property in this current market?
It’s challenging for us to provide a definitive answer without hearing about your situation. That said, we can assure you that even in a downturned real estate market, we are able to successfully rent out numerous properties to help thousands of owners earn income from their rental portfolios. If retaining your property and earning monthly rental income appeals to you, please do not hesitate to fill out the form here and get a free rental report. This document will lay out everything you need to know to make an informed decision. We'd be delighted to share more about our extensive property management services and how we can work together to make your property a producing asset for you.